Account - Mobile. Virgin media web email account not working. Solved: Hi, I can't seem to turn on Web Safe. We would like to show you a description here but the site won’t allow us. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. 0 KudosThanks for the quick reply. 168. BTW is there a reason why you are access the old site page for Web Safe?. Child safe not working. You need to disable it in the actual Virgin Media account settings on their. Email address. Account - Mobile. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Stream from Virgin Media. Help forum. Can someone from virgin help please. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. After that, it’s just £3 per month (or £30 a year). You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Networking and WiFi. I've tried a router reboot but that has not fixed it. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. What to do?Hi, I contacted VM twice. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. For some customers the Web Safe adjustments are not functioning. on 09-07-2023 22:56. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. I’ve seen previous posts suggesting going to the 1. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Not able to access websafe_setting page (able to go to update_profile page). Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. However no idea of how long that might take. Virgin Fibre Areas only. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Child Safe show is off but it's on and can't change it. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). The fact you cannot configure VM web safe may be part of the issue. We would like to show you a description here but the site won’t allow us. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Account - Cable. You could also try a tracert via VM to see if it hangs. 168. Hey, Durgs. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. I checked the DNS entries for NordVPN. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. 123 and 194. Register or sign. Abdelmonem. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 3. Child Safe not working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. Click: Web Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Security matters. 0 Kudos Reply. Virgin Mobile. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Chatter and natter. These tools can be installed across all devices, including mobile phones, computers and consoles. Networking and WiFi. SpeedWe would like to show you a description here but the site won’t allow us. This was working for me until about August. 'Frustrating' The firm operates several email services including @virginmedia. Follow these steps: 1. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. 1. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Security matters. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you haven’t changed your password, the default one is placed on the bottom of the router. Options. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. 123. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Networking and WiFi. in Security matters 12-10-2023 No there is not; technically not possible. and they all return the same result: ⋮ Non-authoritative answer: Name:. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. not the VM Hub. Having problems with Websafe again. The Virgin Media blocking method. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1. 100 and 194. It looks like my websafe setting is switched to off. timn48. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Unfortunately not. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. I just got a URL from the IT team for the VPN. After that, it’s just £3 per month (or £30 a year). I've flagged this with VM before and nothing happened. Child safe is on under account settings -> online security. It stops all kind of rubbish from popping up which we’re now stuck with. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Just sign into My Virgin Media and. 67. This means the Hub is in modem mode and won’t be sharing WiFi. Thanks for your patience while we work to fix things as quick as we can. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Post a question. Top offers; Discover Virgin Media; Broadband deals;. Switched On Families. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 222 and 208. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. co. Chatter and natter. run the Standard test and confirm the Hostname. My Virgin Media App. I am not on any VPN. Stay safe online. Staying safe online with Virgin Media Web Safe. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Hi, my child safe is not working and indeed my AS isn't Virgin. Staying safe online with Virgin Media Web Safe. Click: My Apps. So I’ve gone in. Reply. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Cables all ok. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. I used to enable it for many years. 1. Please change them. We would like to show you a description here but the site won’t allow us. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Any ideas? Virgin support is useless! - 5406218. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. --. None of which worked. QuickStart, set up and connections. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. It'll help to protect any device that's connected. I can not get websafe/child safe to work on any device. Please. It is turned on but not blocking any websites. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Tried switching off and on, pin hole reset. Virgin Media is now offering. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If you’ve got a quick question, you can use our Virtual Assistant service. 1. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. If the problem persist post back here to have issue flagged to the forum team. Please can you advise. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. 1). There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. QuickStart, set up and connections. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. on 03-09-2022 19:15. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. However, it seems to have stopped since a few days ago. im currently using an iPhone X pro. please help. My Virgin Media App. Account - Mobile. My Virgin Media App. This is a known issue and our teams are working on a fix. 1. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Recently it stopped working (4 weeks ago). The disaster is that i have called the customer services for. I have the same issues. FYI Web Safe only works if Virgin Media's DNS is being used. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Regards. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 1. Options. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have tried several times over the last month with the same results. The disaster is that i have called the customer services for. Great to hear that this is now working, be sure to keep us updated with how you get on. Reconnect your VPN if necessary. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Set Virus Safe to On ( on is normally ok for VPNs. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. The white l. Networking and WiFi. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Stay safe online. What to do if Virgin Media Web Safe isn't working. Virgin Media; My Virgin Media; Shop;. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Go to solution. Thank you for your post. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. com 194. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. . Just to set expectations the issues with Child Safe have persisted for over 12 months. Reply. Account - Cable. on 03-11-2022 16:13. Virgin Media; My Virgin Media; Shop; Help;. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. a month ago. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. The Web Safe function was working properly for the full year that I was. I'm very sorry for the issue you're having with Child Safe. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. So you can kick back and enjoy yourself, knowing somebody’s got your. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I deleted the forward and recreated it, and it started working again. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. VPNs we tested to unblock various forbidden resources. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 67. Andrew_M2. Web Safe. branson@virginmedia. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Virgin Mobile. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. If you changed the computer's network settings to use any Public DNS does that re-gain access. Introducing 1. Virgin Mobile. 1 — the Internet’s. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. See for more details. Not able to access websafe_setting page (able to go to update_profile page). Site was glitchy earlier this afternoon but now seems to be work. Any advice on how to proceed. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Reply. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. I keep getting the message seen in the attached picture. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. 1. Virgin Media customers can get unlimited online protection. 100, but both do not work. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 1. I'm a Very. Contact the site operator for further help. I am not using any VPN in my devices (mobile and laptops). . Bypass Child Safe & Virus Safe. Subscribe to this message's RSS feed. I’m not using private browsing (although previously it would block it on - 5429452. For Child Safe to work the device must be use Virgin Media's DNS. The computers and devices you wish to authorise are set up so that. 1 for Families |. com, @ntlworld. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. SpeedWeb safe provides ultimate protection when using the internet. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 0 Kudos Reply. fixing this should be a priority. Forum team are best placed to help and issue has been flagged to them. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. You may want to start by seeing what your site report looks like using a tool like Blocked. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Please help. Virgin Media Staff Options. Virus Safe - Enabled. I tried to connect with configure router to use Virgin Media DNS at 194. This problem has been running for over 2 months now. Any help appreciated. 1. The results of queries to the Virgin Media DNS server gave the following results. I have effectively worked around this in a similar way. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). To confirm Web Safe is working try going to by default access to VPN sites should be blocked. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. net. None work. Web Safe requires the use of Virgin Media DNS to work. Hello, I am having this problem too. To confirm the settings update, click “Yes. com 9. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. . I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Hi my child safe is on but no sites are getting blocked. Regards, Steven_L. I was in. SpeedQuickStart, set up and connections. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. 1. Phone. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. No there is not; technically not possible. - 5388473. Welcome to the community and thanks for taking the time to post your issue on the forums. Child safe is switched on but has stopped blocking adult sites (it used to). 168. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I do not pay the extra £3 a month for the internet security. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. 1. Unlike some posts here, I want Child Safe to work. . Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. com and we’ll look into them. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this.